Quick Bites Terms of Service

Effective Date: September 5, 2026 Last Updated: September 5, 2026 Jurisdiction: Courts of Bengaluru, Karnataka, India

Who operates this platform

Quick Bites is operated by:

The Udyam registration can be verified by anyone at https://udyamregistration.gov.in.

This is an MSME registration, not a tax registration. It confers no right to charge or reclaim tax, and nothing issued by this platform is a tax invoice. Customers receive a payment receipt, which says what was paid and makes no tax claim. A GST registration, if and when one exists, is a separate thing and will be shown separately.

These details are held as a record an administrator can correct, not compiled into the software, so an address change or a reclassification is a correction rather than a release. The authoritative copy is the one served at /api/policies/business; if this document and that endpoint ever disagree, the endpoint is current.

1. Agreement to Terms

By accessing or using the Quick Bite mobile application, web portals, or application programming interfaces, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue access immediately.

2. Eligibility & Account Responsibilities

• You must be at least 18 years of age to place orders or register as a merchant partner on Quick Bite.
• You are responsible for maintaining the confidentiality of your account credentials and one-time passwords (OTPs).
• Any activity conducted through your authenticated account is presumed to be authorized by you.

3. Ordering, Pricing & Payments

1. Menu Pricing: Food menu prices and dish availability are determined directly by independent restaurant partners. Quick Bite does not arbitrarily inflate menu item costs.
2. Fees & Bill Structure: Every order clearly itemizes: (a) Items Total, (b) 5% GST on food preparation, (c) Restaurant Packaging Fee, (d) Delivery Partner Fee, (e) Platform Fee (Rs 5.00), and (f) Any applied promotional discounts.
3. Idempotent Billing: All payments processed via online gateways (e.g. Razorpay) or Cash on Delivery (COD) are tied to unique idempotency keys. Duplicate charges will be reversed automatically within 48 hours.

4. Cancellation & Refund Policy

1. Customer Cancellations: Orders may be cancelled with a 100% refund within sixty (60) seconds of order placement, provided the restaurant has not updated status to PREPARING.
2. Kitchen Preparation: Once a restaurant accepts an order and commences food preparation, cancellations are not permitted without full forfeiture of the order amount.
3. Quality & Delivery Disputes: If food is spilled, spoiled, or missing, customers must submit photo proof through the app within two (2) hours of delivery. Legitimate claims will be resolved by the Admin Dispute Resolution team via partial or full refund.

5. Merchant Partner Obligations

• Restaurant partners warrant that they possess a valid, active 14-digit FSSAI license and adhere to all hygiene and food safety standards.
• Restaurant partners must keep menu pricing, item stock toggles, and operating hours accurately synchronized.
• Failure to maintain food hygiene or operating without a valid FSSAI license results in immediate suspension from the platform.

6. Limitation of Liability & Dispute Resolution

Quick Bite acts as an intermediary technology aggregator matching consumers with independent food vendors and gig delivery partners. To the maximum extent permitted by law:

• Quick Bite is not liable for foodborne illness or allergic reactions resulting from restaurant ingredient omissions. Diners must review allergen tags and communicate instructions directly.
• All disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.